How do I request a refund?

We want you to be satisfied with your purchase. That's why we offer a 14-day refund period for purchases for any and all reasons you did not find our product/masterclass was a fit for you.

We will NOT provide refunds more than 14 days following the date of purchase. After day 14, all payments are non-refundable and you are responsible for full payment of the fees for the product.

To further clarify, we will not provide refunds after the 14th day from your date of purchase and all payments must be made on a timely basis.

Tip: Learn more about our money-back guarantee.

If you would like a refund, please either use the Help Widget on the bottom right of the screen, or send an email to support@urbanmasterclass.com requesting to refund and we will take care of your request.

Please note: Our system tracks individual accounts. If we believe you have purchased the course/product, downloaded or been through all the material and then just ask for a refund, chances are we’ll say no. 

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